Return & Refund Policy
Your confidence in our products is our greatest reward. We stand behind our offerings with an industry-leading commitment and a clear, fair policy.
1. 60-Day Return Policy
- We offer a 60-Day Return Policy on all products. If you are not fully pleased with your purchase, you may return it within 60 days of receipt for a refund or an exchange.
2. Return Conditions
To be eligible for a return under our 60-Day Guarantee, your item must be:
- In the same condition as received: unused, with all original tags, and in the original packaging.
- Accompanied by the original receipt or proof of purchase.
3. How to Start a Return or Exchange (Authorization Required)
Do not ship items back without prior authorization. To initiate a return or exchange:
- Initiate a Request: Please email us at contact@tintartoptics.com. Provide your order number and, if applicable, photos of the item.
- Receive Instructions: Our customer service team will review your request and, if approved, will provide you with a Return Authorization and instructions on where and how to send your package.
- Return Address: WuChangQuShuiGuoHuJieZhongBeiLu166HaoDongHuChunShuLi, ErQiPuTiJinGuoJiGongYuDi8Zhuang1DanYuan9Ceng38Hao, WuHanShi, HuBeiSheng, 430000, CN
- Ship the Item Back: Ship your return using a trackable shipping method. We are not responsible for return packages lost in transit without a tracking number.
4. Return Shipping Costs & Refunds
- Our Error (Wrong/Defective Item): We will provide a full refund, including standard return shipping costs.
- Buyer's Remorse (Changed Mind, Ordered Wrong Model): The customer is responsible for return shipping costs.
- Refund Processing: Once your return is received and inspected, we will notify you of the approval. Approved refunds will be credited to your original method of payment within 5 business days.
- Please note that customs duties, import taxes, and any fees collected by the destination customs are non-refundable in all cases, as these charges are paid directly to and collected by the local customs authority, not by us.
5. Order Cancellations
Orders for standard items can be canceled for a full refund only if the cancellation request is received before the order has been shipped.
6. EU Consumer Right of Withdrawal (Cooling-Off Period)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason (the "cooling-off period").
How to exercise your right of withdrawal: You can submit a withdrawal request directly through your customer account by following these steps:
- Log in to your customer account
- Locate the relevant order and click "Request Cancellation" or "Request Return"
- Confirm your withdrawal and provide your name and order details
- You will receive an email confirmation of your withdrawal request
Refunds: We will reimburse all payments received from you, including standard delivery costs, no later than 14 days from the day we receive your withdrawal request. Refunds will be issued using the same payment method as your original purchase.
Return shipping costs: You are responsible for the direct cost of returning the goods, unless the item is defective or incorrect.
Exemptions: The right of withdrawal does not apply to certain products, including customized or personalized items, sealed goods that are not suitable for return due to health or hygiene reasons once unsealed. Please contact us if you have questions about whether your item is eligible.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
TintartOptics
Email: contact@tintartoptics.com
Phone: +86 13207116895
Company Name: Wuhan Tingtate Keji Youxian Gongsi
Company Address: WuChangQuShuiGuoHuJieZhongBeiLu166HaoDongHuChunShuLi, ErQiPuTiJinGuoJiGongYuDi8Zhuang1DanYuan9Ceng38Hao, WuHanShi, HuBeiSheng, 430000, CN
Service Time: Monday to Friday (9:00am - 6:00pm UTC+8)