Shipping Policy

Order Processing Time

Order processing time refers to the period between order placement and when we hand your package over to the shipping carrier.

  • All products: Orders are typically processed and shipped within 1-2 business days after order confirmation and payment.
  • Our warehouse operates Monday through Sunday, including weekends. Please note that deliveries may experience delays during holiday periods, though we strive to ensure timely delivery whenever possible.

Shipping Cost & Covered Regions

1. Americas

Regions Covered: North America, Central America, the Caribbean, and South America.

  • Order Processing Time (All Items): 1-2 business days.
  • Estimated Transit Time:
    North America: 7-15 business days.
    Central America & Caribbean: 7-15 business days.
    South America: 15-25 business days.
  • Shipping Cost: FREE

2. Europe

Regions Covered: All European Union countries and other European nations (including the UK, Switzerland, Norway, etc.).

  • Order Processing Time (All Items): 1-2 business days.
  • Estimated Transit Time: 7-15 business days.
  • Shipping Cost: FREE

3. Asia

Regions Covered: East Asia, Southeast Asia, West Asia, Central Asia, and South Asia.

  • Order Processing Time (All Items): 1-2 business days.
  • Estimated Transit Time:
    East Asia & Southeast Asia: 3-10 business days.
    West Asia, Central Asia & South Asia: 7-12 business days.
  • Shipping Cost: FREE

4. Oceania

Regions Covered: Australia, New Zealand, and the islands of Melanesia, Micronesia, and Polynesia.

  • Order Processing Time (All Items): 1-2 business days.
  • Estimated Transit Time: 10-15 business days.
  • Shipping Cost: FREE

5. Africa

Regions Covered: East Africa, Central Africa, West Africa, North Africa, and Southern Africa.

  • Order Processing Time (All Items): 1-2 business days.
  • Estimated Transit Time: 15-30 business days.
  • Shipping Cost: FREE

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to activate (may be longer during peak seasons or holidays).

Tracking updates may take 48–72 hours to appear in the system. If you are unable to track your package, please contact us, and we will assist you within 48 hours.

Delivery Delays

If your order has not arrived within the estimated timeframe, please email us at contact@tintartoptics.com. We will promptly investigate with the carrier and keep you informed. Thank you for your patience and understanding.

Order Cancellations

  • If your order has not yet entered the shipping preparation process, you can cancel it. If payment has been processed but the order has not been shipped, we will process a full refund.
  • Once the order has been shipped, we are unable to cancel it.

Customs, Import Duties & Taxes

  • In some cases, international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.
  • We have no control over these fees and cannot predict whether they will be applied. For more information, please contact your local customs office.
  • We do not collect sales tax on orders at checkout.

Contact Us

If you have any questions about our Shipping Policy, please contact us:
TintartOptics
Email: contact@tintartoptics.com
Phone: +86 13207116895
Company Name: Wuhan Tingtate Keji Youxian Gongsi 
Company Address: WuChangQuShuiGuoHuJieZhongBeiLu166HaoDongHuChunShuLi, ErQiPuTiJinGuoJiGongYuDi8Zhuang1DanYuan9Ceng38Hao, WuHanShi, HuBeiSheng, 430000, CN 
Service Time: Monday to Friday (9:00am - 6:00pm UTC+8)